Refund policy

If you're not completely satisfied with a Product you've received, you can return it to us. You'll have fourteen (14) days from the order receipt date to do so.

In accordance with Article L.221-21 of the Consumer Code, and to exercise your right of withdrawal as per Articles L. 221-18 et seq. of the Consumer Code, please fill out the standard withdrawal form by clicking this link. You'll then need to send it via email or post to the address provided on the form.

The Operator will send an email acknowledging receipt of the Client's withdrawal request.

If applicable, you can exercise your right of withdrawal by providing the Operator with the following information: 

• name, geographical address, phone number, and email address;
• a decision to withdraw by means of an unambiguous declaration (for example, a letter sent by post, fax, or email, provided these contact details are available and thus appear on the standard withdrawal form). The Customer can use the model withdrawal form, but it's not mandatory.

Return shipping costs are borne by the Client, unless the item cannot be normally returned by post, in which case the Operator will collect the Product at their own expense.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, and with all potential accessories. 

Besides the returned Product, the return package must also include a letter detailing the customer's full contact information (name, first name, address), the order number, and the original purchase invoice.

 

The Operator will refund the Client the amount of the Product within fourteen (14) days from the receipt of the Product and all necessary elements for processing the Client's refund. This refund may be processed using the same payment method as the Client's original payment. Accordingly, Clients who paid for their order using credit notes / gift vouchers may be refunded with credit notes / gift vouchers at the Operator's discretion. 

Special case for PDF patterns:

The right of withdrawal cannot be exercised, in accordance with Article L.221-28 of the Consumer Code, for digital content not supplied on a tangible medium where performance has begun after your express prior consent.

Special case for signed books:

The right of withdrawal won't apply to any signed book purchases, as these are personalized for you and cannot be resold. Only returns for damage or defects will be accepted.

When you accept these General Terms and Conditions of Sale, you're explicitly acknowledging that you've been informed about the withdrawal process.