Shipping policy

For purchasing PDF patterns:

After your order is paid, you'll receive a download link via the email you provided to access your product(s). You can also download them directly from your Customer area.

For physical products: 

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in an EU member country, and for deliveries within these same geographical areas. 

Delivery means the transfer of physical possession or control of the Product to the Customer.

The Operator offers you different delivery methods depending on the nature of your order: Tracked Letter or Colissimo. 

Shipping costs are those specified during order finalization and are accepted upon order confirmation.

The Operator commits, in line with the delivery deadline specified on the Site for each Product, to deliver the Products within a maximum of thirty (30) days after receiving the order.

Once you've placed your order, expect delivery within 2 to 7 business days. This timeframe covers everything from preparing and shipping your order to the carrier's transit time. 

The Operator commits to shipping the Products, provided the order payment hasn't been declined beforehand.

However, if any products can't be delivered within the original timeframe, we'll shoot you an email with the new delivery date. 

Your products will be delivered to the address you provided when placing your order. So, it's up to you to double-check that the address is correct. The operator can't be held responsible if an incorrect address on your part prevents or delays delivery. 

You might be asked to sign for your delivery upon arrival. 

Just a heads up, we don't ship to PO boxes. 

When your order arrives, please make sure the products match what you ordered and that the package is sealed and undamaged. If anything's amiss, you absolutely need to note it on the delivery slip. We can't accept any claims about product quantity or condition unless it's clearly marked on that delivery note.